Shipping policy

Last updated: May 2026

Shipping Overview

At So Hockey, we aim to dispatch all orders quickly, securely, and reliably so you can get back on the pitch as soon as possible.

We use An Post, Ireland’s national postal service, for domestic and international deliveries. An Post provides reliable parcel tracking, nationwide delivery coverage, and international shipping services. (An Post)

Tracking information is provided once your order has been dispatched.

Processing Times

• Orders are typically processed within 1–2 business days

• Orders placed on weekends or public holidays will be processed on the next working day

• During busy periods, sales events, or product launches, dispatch times may be slightly extended

Ireland Shipping

Standard Delivery (Ireland)

Orders are shipped using An Post Standard Post.

• Estimated delivery time: 1–3 working days

• Shipping rates are calculated at checkout

• Free shipping may apply on qualifying orders

Express Delivery

Where available, orders may be shipped using An Post Express Post.

• Next working day delivery within Ireland on eligible orders

• Cut-off times may apply for same-day dispatch (An Post)

International Shipping

We offer international shipping to selected countries using An Post International Services.

Estimated International Delivery Times

• United Kingdom: 2–5 working days

• Europe: 3–7 working days

• Rest of World: 5–14 working days

Delivery times may vary due to customs processing and local postal services.

Customers are responsible for any customs duties, import taxes, or local handling charges applied by their destination country.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

You can track your parcel through the An Post Track & Trace service. (ParcelWILL)

Delivery Delays

While we work closely with An Post to ensure timely delivery, delays may occasionally occur due to:

• Severe weather conditions

• Customs clearance delays

• High seasonal demand

• Transport disruptions

We appreciate your patience and will assist wherever possible if delays occur.

Incorrect Shipping Information

Please ensure all delivery information is entered correctly at checkout.

So Hockey cannot be held responsible for delivery issues caused by incorrect or incomplete shipping details supplied by the customer.

Damaged, Lost, or Missing Items

Please inspect your order upon delivery.

If your order arrives damaged, incomplete, or appears lost in transit, contact us within 48 hours of delivery (or expected delivery date) with:

• Your order number

• A description of the issue

• Photographs where applicable

We will work with An Post to resolve the matter as quickly as possible.

Click & Collect

Click & Collect may be available for selected orders from our Dublin/Limerick store locations.

Customers will receive an email notification when their order is ready for collection.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

• Email: info@sohockey.com

• Website: www.sohockey.com

• Phone: +353 (61) 307 249